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As Prince Waikiki responds to the challenge of the coronavirus (COVID-19), our thoughts and aloha go out to those who have been affected by this global event. We are deeply grateful to the individuals and communities working on the front lines to contain this situation.

Please know the safety and health of our guests and ambassadors are our first priority.  We are closely monitoring on a daily basis the most up-to-date guidelines through the Centers for Disease Control (CDC), World Health Organization (WHO), and local authorities to ensure a healthy stay with us.

In this unsettling climate, we thank you in advance for placing your continued trust in Prince Waikiki as you plan for future travel. We remain committed to doing everything we can to reinforce measures recommended by government and public health officials.

Our ambassadors work daily to ensure Prince Waikiki meets the latest hygiene and cleaning guidance from the CDC and WHO. Our stringent health and safety protocols address a wide spectrum of viruses, including COVID-19.

Given the evolving nature of the COVID-19 impact, we have also adapted our cancellation policy to provide our guests with additional flexibility. For any reservations booked through a third party, please contact your booking provider for further information on their policies.

As we navigate these challenging times, we reassure you that your health and well-being are of our utmost priority. Prince Waikiki will always be ready to welcome you with aloha.



The safety and well-being of our guests, team members and the community are our first priority and appropriate hygiene standards and recommended measures have been put into place with all of our staff and management.

In addition to our normal high standards of cleanliness and hygiene, the following preventative measures have been communicated to all our staff and is currently in place:

  • Utilization of hospital grade cleaners to all internal departments and Housekeeping staff.
  • Implement additional precautionary measures and procedures to sanitize all areas and particularly common touch points such as door handles, elevator buttons, escalator handrails, door handles, restaurants, bars and guestrooms.
  • Provide hand sanitizers to all departments and public areas.
  • Provide a sign board that communicates any guests not feeling well due to fever or respiratory symptoms to please inform the hotel staff immediately.
  • Report any guests that appear to be ill to hotel management and offer assistance to provide information to local medical clinics.
  • Require mandatory sick leave if an employee appears to have symptoms of the COVID-19 virus and mandatory leave from work up to 14 days as well as suggested self-isolation/medical visit prior to return to work.
  • Use sanitized cloth with high grade cleaners to wipe tables at restaurant outlets.
  • Change out buffet tongs regularly and place tongs on separate trays so they do not touch the food.
  • Clean cooking lids, salt/table condiment settings and any other items that guests touch regularly.
  • Require restaurant staff to wash their hands and sanitize every 30-60 minutes.
  • Provide internal training on preventative measures.
  • Post internal handwashing poster in areas conspicuous to team members (i.e. break rooms, cafeteria, timeclocks, hotel associate entrance, etc.)



With the recent mandates from our Hawaii State Government and Hawaii State Department of Health and in an effort to continue to ensure the safety of our ambassadors, guests and community, we have made the difficult decision to temporarily close our hotel effective Thursday, March 26, 2020 until further notice.

We will be waiving all change and cancellation fees as well as refunding any deposits for reservation booked for stays through these dates.  As of this time, we are looking forward to accepting new and rebooked reservations for arrivals on and after July 1, 2020.   Please contact our Reservations Department at #855-622-7558 or [email protected] between the hours of 7:00am – 7:00pm (Monday – Friday), 8:00am – 6:00pm (Saturday) and 8:00am – 5:00pm (Sunday) Hawaii Standard time to cancel or rebook your stay.  You may also modify your reservations through our hotel website at   For those guests who booked through our valued travel partners, please contact them directly for their individual policies and assistance.

100 Sails Restaurant & Bar:

  • Closed from March 26, 2020 until further notice.

Hinana Bar:

  • Closed from March 20, 2020 until further notice.

In Room Dining:

  • Closed from March 26, 2020 until further notice.

Club Lounge:

  • Closed from March 26,2020 until further notice.

Katsumidori Sushi Tokyo:

  • Closed from March 18, 2020 until further notice.

Honolulu Coffee:

  • Effective March 20, 2020, Honolulu Coffee will be temporarily closed until further notice.

Retail Shops (Accents, Abiste):

  • Accents: Closed from March 26, 2020 until further notice.
  • Abiste: Closed from March 23, 2020 until further notice.

Naio Bliss:

  • Closed from March 20, 2020 until further notice.

Hawaii Prince Golf Course:

  • In conjunction with the April 29th announcement by the City and County of Honolulu, as supported by State of Hawaii and the changes to the Stay at Home Order, allowing certain designated businesses to re-open, we are very pleased to announce the re-opening of the Hawaii Prince Golf Club on Monday, May 4th.
  • For the safety of our golfers and staff, all guidelines and precautionary measures set forth by PGA Aloha Section and health authorities will continue to be taken in consideration to prevent the spread of COVID-19.

These operations will remain in effect until further notice. Please refer to this page for the latest updates and changes.


Due to changing global travel conditions and for the safety of our guests, ambassadors and community as a result of COVID-19, Prince Waikiki will be temporarily closed until further notice.  Reservations are available for stays arriving from July 1, 2020 and beyond.  Please contact our Reservations Department at #855-622-7558 or [email protected] to modify/cancel your reservations.


For any questions or further information, please contact our relevant departments.

Phone (855) 622-7558 | Email [email protected]

Group Sales:
Phone (800) 447-7621 | Email [email protected]

Catering Sales:
Phone (808) 952-4789 | Email [email protected]

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